(4 minute read) “When people in authority want the rest of us to behave, it matters – first and foremost – how they behave….This is called the ‘principle of legitimacy,’” Malcolm Gladwell, David & Goliath Gladwell writes concerning the principles of legitimacy that first, “The people who are asked to obey authority have to feel like they have a voice.” I recall a specific work situation where I and other colleagues had creative ideas. We knew how to improve things, ...

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